THE PACK MULE PROMISE
PACK MULE TAKES THE LEAD AGAIN IN SETTING THE STANDARD FOR CUSTOMER CARE! PACK MULE PROMISES TO SHIP REPLACEMENT PARTS BY THE END OF THE NEXT BUSINESS DAY OR THEY WILL BE FREE TO THE CUSTOMER!
We at Pack Mule take immense pride in the extraordinary level of service that we provide to our customers. And we know that our customers depend on their Pack Mules and cannot afford downtime. To memorialize this commitment, we make this promise:
We promise to you, our customer, that we will ship your parts to you by the end of the next business day (usually same business day for order received by 2 pm). And should we fail to meet this commitment, the parts ordered are on us!
Please Note: Qualifying parts include any stock parts, and made as ordered and special sourced parts are not covered.
As far as we are aware, no other manufacturer of the types of products we make have been willing to make a commitment of this type. We challenge them to do so!