Since 2012, Pack Mule has offered the longest, most comprehensive warranty in the industry. After nearly a decade, our competitors still can't meet the level of coverage and service you get with Pack Mule.

Here's what you get with a PACK MULE warranty:

Three Years of coverage

With no limits to how often you use your equipment.

No Freight Charges

We cover all shipping and freight costs.

More Dealers, More Options, Better Service 

With over a thousand dealers across the US and Canada, Pack Mule supports its customers with the largest dealer network in North America.

The fine print (at full size)

Industry-standard items not covered under warranty:

  • Batteries & Tires - These are covered by the manufacturer's warranty.
  • Damage during freight/delivery - This is covered by the shipping agency.
  • Obvious misuse/abuse of the equipment.
  • Unauthorized modifications or alterations.

There are a few more caveats - if you've read this far you may be interested in reading our full warranty (pdf) or the warranty claim process.

Dedicated Service and Support

We encourage a culture of clear communication and support for our customers long beyond the sale. This is why we provide in-house customer service and support. We're here to keep you running, so when you need us, we move fast. The majority of our service orders ship on the next day, sometimes sooner.

How does our warranty compare?

CompanyTermPartsLaborFreight
PACK MULE3 Years / Unlimited-Hours
Cushman2 Years / Unlimited-Hours
Motrec3 Years or 3,000 Hours
Columbia1 Year / Unlimited-Hours
Taylor-Dunn2 Years or 2,000 Hours

How Long will my warranty last?

Based on a single 8-hour shift, 40-hour week, and not including holidays (about 250 workdays a year):

PACK MULE  3-Year Unlimited Hours

 YEARS

Cushman  2-Year Unlimited Hours

  Years

MOTREC  3-Years or 3000 Hours

Single Shift - Years
Double Shift - Months

COLUMBIA  1-Year Unlimited Hours

Year

TAYLOR-DUNN  2-Years or 2000 Hours

Single Shift - Year
Double Shift - Months

How can Pack Mule offer a longer warranty?

It's pretty simple. Pack Mule is dedicated to the design and manufacturing of the toughest, most reliable, most efficient vehicles in the industry.

Our electric vehicles and towable carts are built to withstand the rigors of industrial environments and to work for our customers for many years. By using tougher materials and better components, we can offer the best warranty and provide the assurance our customers need, that their down-time will be minimal, and our top-notch customer support goes a long way to making that happen.

We've kept our 3 Year Unlimited-Hour Warranty for this long -- and just like our Pack Mules, we're still going strong.

DON'T TAKE OUR WORD FOR IT.

Try a PACK MULE vehicle and trailer in your facility.

No commitment required.

We've been helping manufacturers and distributors move materials horizontally for more than 60 years, and we've learned what customers need to get the job done. That's the reason we build PACK MULE to a higher standard and why we encourage you to test them in your facility, doing your work.

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